Wednesday, April 12, 2023

Has ‘work-from-home’ influenced how we view and tend pet loss and grief?

A commonly-asked question is, how does one respond to people who say, Grieving over a pet? I mean, it’s just a dog… you can get another one?

I won’t go too far into the weeds with how comments like these lack sensitivity. I can say from my years in companioning families through their pet’s journey through hospice and end-of-life that most of the time, it’s hard for other people to be sensitive to situations they’re not familiar with, or find too emotionally-grueling to navigate. And so, the comments that land like a lead weight during an already brittle time erode what emotional and physical resources those grieving have left. 


We know that when people have space held for them to move through their grief, they can fare well. It’s when that disfranchised grief is minimized, ignored or is used to shame is when problems begin. And those responses—stressors in themselves—from others add to the trauma and emotional toil that is experienced. 


We find this is especially prevalent in one’s work life, a space that many of us occupy more than our home lives. And so it’s easy to see how impactful walking that tightrope can be both for the one that’s suffered a loss as well as their workmates. 


In my years of companioning those who’ve lost a pet and need extra support, I’ve advised that avoiding people who aren’t behaving as supportively as they’d like to be is a good option. The problem with that is it’s more of an ‘ugly coping’ tool, as George Bonanno calls it. Coping ugly can take shape in various ways, and consist of strategies/behaviors that we might otherwise deem unhealthy to help us cope with grief or trauma. In this case, it’s having to suck it up and sit with the offhanded comments or the platitudes that come out of another person’s mouth. It’s fine, now and then, and it's also an emotionally draining front line strategy. 


The additional advice I offer is that it’s perfectly fine to respond clearly and thoughtfully, with one’s boundaries fully intact: 


This is a very difficult time for me to navigate. I’m not sure you’re aware of it because maybe this uncharted territory for you. But your comments are unhelpful, so I’d appreciate your saying instead ‘I don’t understand any of this though I can see it’s affecting you tremendously’, and leave it at that, or at the least not remark on what’s happening at all.”


I have to say, though, I’ve had a thought getting traction in my head: I’ve been wondering if the increased opportunity of work-from-home in the past couple of years helped us be more aware and empathetic to others when it comes to grief? Seeing our co-workers’ pets on Zoom meetings over and over, does it make us more aware of how profoundly their deaths affect their guardians? 


I think so.


And though it’s fair to say that we’ve all gotten more savvy with Zoom in the way of being able to navigate the platform and others like it and tweaking our backgrounds and such, seeing those we interact with during our work time in their home environment albeit on the screen probably caused a lot more of us to ‘see people close up’, so to speak. More human, more who they are. Having some of that curtain pulled back, the one that normally obscures our home lives also means seeing family pets on the screen. 


More than one pet guardian has relayed how comical their colleagues thought it was that their dog barked upon hearing another Zoom participant’s dog bark in the background. Or, during a virtual meeting with a co-worker who they find frustrating, a client noted that upon seeing an adorable feline mug suddenly pop up on the screen, they were reminded that while challenging for them to deal with, they “are still that cat’s dad! It helped me remember that he might find me frustrating, too and he really seems to love his cat.”


I’ve also heard echoes of sentiments like, “…after Sammy died, all of my co-workers seemed to be genuinely clued in to how hard it was for me in those first days” or “one of my team members had been off for a few days, and they hadn’t known Eddie died…they piped up just before their last meeting of the day ended asking ‘…where’s your cat? He’s camera-shy, today!’ They’d no idea about Eddie, and understandably, were taken aback. They were so affected by the news.”


It’s clear that to some degree, those emotional barriers that were the norm previously are giving way. Plenty of us noted during the beginning of the pandemic that virtual meetings of every type made things feel artificial, less-connected. And as time went on, that eased into realizing that using Zoom and other platforms, for some at least, fostered a different environment. One where, because people had to pay closer attention to the other parties on their screen, they’ve also been able to view them with a new lens. What seems to have unfolded is an environment that’s more human, accepting, and naturally creates more space for others, especially with something that we all share—loss and grief—is concerned.


And so, will that momentum in being more sensitive to others during times when they’re experiencing a high emotional load because of their pet’s illnesses, decline or death continue to move in the right direction? I certainly hope so. But more importantly, I do think that will help make issues surrounding grief and loss less taboo and better equip our culture to understand how to support others who need it.

With over 20 years of experience in pet care and the past 8 of those focused on animal hospice, Lorrie Shaw is a Certified Animal Hospice Practitioner and 
Certified Fear Free Professional. She is 
CXO of Telos Companion Animal Services, LLC and can be found at


Sunday, March 19, 2023

Want to enhance your pet's overall quality of life in the fourth life stage, as well as your own? Capitalize on their youth

Pets are living healthier lives, thanks to the advances in veterinary medicine and better understanding of their needs, both behavioral and emotional. Healthier also means longer, and that has implications that families might not have expected with their current generation of pets: challenges surrounding age-related decline. Having seen many families through what is now their third generation of pets, and walked with them through their pet’s fourth life stages, there have been so many advances in medication and complementary therapies to enhance comfort — which in turn supports mobility — along with tools in helping that go more smoothly.

All pets experience age-related decline. And I’m going to focus on talking about one area that invariably comes to the forefront: how dogs and cats are able to manage changing mobility and independence with the use of products and tools. 

With cats, we know they have certain spots in the house that they really love to hang out in, and they’re usually not floor-level: up on their human’s bed, on a favorite piece of furniture or other spot that’s elevated. The increasing weakness, especially in the rear limbs due to decreased muscle mass and painful osteoarthritis that our feline friends develop often result in not finding them in the places we expect to. Helping them make that transition from jumping up aplomb as we’ve been accustomed to seeing for so many years, to getting a little help to do so independently is as easy as pulling a chair or ottoman next to the desirable area, or investing in a set of portable stairs.

photo of dog's legs on an outdoor deck

Litter boxes can be another frustration for geriatric kitties, and so getting a vessel that is low enough for their less-able legs and sometimes bigger cabooses to maneuver into and out of, can keep everyone happier. I recommend a few ideas for my families, including a box designed for senior and geriatric cats. For cats with really troublesome mobility, some families find using a boot tray or lid from Rubbermaid-style storage container lined with a disposable pee pad to be ideal, or simply using pee pads on their own.

For dogs, though they’re typically not hopping up on the counter like their feline counterparts, things can be a bit more complex, and that’s for a few reasons. We’re so accustomed to our canine pals simply hopping into the vehicle with relative ease and accompanying us on outings for so long, that its easy to see how we might take that ability for granted as the years go by. Dogs also need to get outside to do their business, and outdoor entries involving stairs can begin to be troublesome to navigate. We start to notice, much like with our feline friends, that dogs do things like hop up on favorite pieces of furniture with less frequency. And as time goes by, some dogs, especially medium and large breeds, need a bit of help getting up and walking about due to hind limb weakness, which has various causes, and the effects of osteoarthritis.

Portable stairs, just as with cats, can be incredibly helpful for dogs in aiding them to get up on furniture, like their human’s bed. Portable ramps, with their durability and sturdiness, can be a boon for getting in and out of a vehicle and with varying designs can be an option to accommodate getting from ground level to a porch or deck and inside so much easier. Some of my families, who are very handy with carpentry, have designed their own for a custom look and grade that have fit in well with their dog's needs without being obtrusive. Ramps are made for indoor use as well. Harnesses designed for mobility-challenged dogs of all sizes (my favorite is the Help ‘Em Up Harness) are probably the most used items in my lending library of tools and products that I have on hand for families-of-record whose pets are in my Animal Hospice Palliative Care program. 

And we can't call it a day there.

These items are all helpful in making the lives of companion animals easier and more manageable, every bit as much as for all of their caregivers. But they’re only so if the pet is willing to use them, and as with anything else, we need their cooperation and consent to make that happen. 

Pets, just like us, are really good with having a sense of predictability in their day to day. It’s one of the ways they’re able to adapt to subtle changes and those that are not so. And the novelty of these newly-introduced products can often throw things off for them significantly, even though they’re designed to help. I’ve had many a family whose pet is already experiencing markedly-reduced mobility by the time we connect report that the harness, ramp or other product I’ve dropped off is met with not just reluctance, but flat out refusal by the pet – usually a dog. Sometimes we can use positive reinforcement to grease those wheels, but in a lot of cases, there’s no movement. And that’s hard to see happen, because that one tool can make all the difference in a pet being able to negotiate getting outside and back in with the help of a ramp, or a human being able to assist their dog up 3-4 stairs more safely without worry of injuring themselves in the process. And when the pet isn’t able to let it happen, sometimes there are no other options and families need to make different and hard decisions about what makes most sense for their pet’s care options going forward. 

Can this be hurdled? Yes.

My advice to every family, is that while their pets are younger, healthier and emotionally more resilient to novelty is to plan ahead – far sooner than they think they’ll ever need to. Do it now. Sitting down and deeply considering a pet’s habits, their size, and their abilities is a start, as well as considering what the floor plan where they are living is like. How about access points to the outdoors and hardscape – do they pose any foreseeable challenges? I encourage families do this every time they move. 

Getting some insight from a professional can help tremendously. It’s not uncommon for me to identify possible issues early on, and make recommendations since I’m someone that has the luxury of seeing how a pet does inside and outside the home for myself. Now, the same is true for housecall vets and their teams, but brick-and-mortar vets, since they don’t have the opportunity to see things firsthand, they can be caught rather flat footed if they’re asked for advice. However, they can also give as good of guidance if you snap some footage of the pet’s home living environment with your mobile phone and give them a virtual tour. 

Doing all of this early in their life, and then re-assessing as time goes on, can help you identify possible trouble spots and ease your pet into using these tools and products while they’re at their absolute best stage of accepting them. In fact, it tends to be a fun, positive experience, if not neutral. This is especially helpful with a cat’s litterbox arrangements, since they tend to be fussy about that sort of thing. 

Onboarding these strategies sooner also has a hidden side benefit: caregivers will be in a mindset where having implemented their use will be far less of an emotional beacon that a pet is declining and instead, to reframe, they’re simply changing and adapting as needed. I’ll note that families who do this experience less anxiety about navigating their companion animal’s fourth life stage, and they are able to better focus on meaningful shared experiences with their furry friends since they don’t see the ramps, harnesses and other tools as reminders of their pet’s inability, rather a transition that results in maintaining their independence and happiness.

As we know, that ability to adapt – for both the pet and the humans – is an asset as a pet ages and promotes resilience and helps maintain the human-animal bond.

With over 20 years of experience in pet care and the past 8 of those focused on animal hospice, Lorrie Shaw is a Certified Animal Hospice Practitioner and Certified Fear Free Professional. She is CXO of Telos Companion Animal Services, LLC and can be found at

Saturday, February 18, 2023

Imagining your life after a pet’s death during their decline can seem like a betrayal. It’s actually a healthy tool.

“Are you just waiting for her to die?”

That was a question that two people—one who I’m closely tied to—asked me when I spoke about plans I was sketching together to travel to a place I’d never been. It was 2015. Puerto Rico had been on my mind. And as a late-bloomer when it had come to traveling, much less doing so alone, it had become an essential mental well-being tool. It also, ironically, helped to squash paralyzing social anxiety that had plagued me into adulthood. 

I’d not traveled in the final few months of Gretchen’s life. And as a sole human in the household, I was her main caregiver. 

Gretchen was my nearly 16 year-old St. Bernard/shepherd mix. I’m quite certain in imagining the gasp (16!) that invariably escaped from your lips that I need not go into too much detail about how heavy the caregiving was for a geriatric, large breed dog with advanced osteoarthritis, a touch of renal disease and had been recently treated for hemorrhagic gastroenteritis. Gretchen was never the same after the latter and in fact that was the diagnosis that became the tipping point of a steeper decline over three months: a touchy GI tract, stress impacted her gut more easily and many of her favorite things to eat were now off limits. 

We’d been traversing ever-so-gently into this phase of our life together (I was also caring for my geriatric cat, Silver, who had his own share of issues, but I digress). And with the help of a mental health professional specializing the needs of humans immersed in a life circumstance such as this, a plan was crafted. A plan which supported me in navigating the process of being a caregiver to pets with ever-increasing needs, and the expected anticipatory grief, the frustration, the decision-making, the unknown, re-framing/re-imagining my relationships with both Gretchen and Silver—and preparing for life after both of them died. Especially Gretchen, I won’t lie. Heart dog, soul dog… whatever you want to coin it as, she was it. My ride or die being. I never saw her as my child. She was a dog, and I felt I needed to honor that. Gretchen was at that point more like my smart, sassy, independent-minded elderly aunt who never married and needed tending in her dotage. She loathed being fussed over, like someone else I know. 

Anyway, I knew it’d be hard. I’d have a very new life. I knew I’d be a different person. I’d have a different identity: I’d not be a dog guardian anymore. And I wasn’t sure what any of that would look like or feel like, because I’d spent over a third of my life living in that identity that would be unwillingly stripped from me. Yes, it scared me a little. But I was more afraid of how things would unfold if I didn’t give a lot of thought to what life would be like after. Because going from a life where your pets are naturally the first thing you think of in the morning and the last before your feet lift off the floor and into bed, to having their needs increase so much to the point that being away from home for four hours is a big deal, that’s a lot. And then when you’re aware, even though it feels unfathomable, that all of that will, in a blink of an eye—vanish. And you’ll not need to think about heavy caregiving, or medication refills or ‘what will they be willing to eat today?’, or anything else. And your instinct is that your life will develop a natural sense of emptiness when all that comes with loving and caring for a pet edging toward their end-of-life comes to a physical end. 

And then it does. And for how long, that depends. And it’s not unusual for that to ebb and flow. 

Back to the question I was asked. 

Are you just waiting for her to die?’

I bristled at it. And then I softened. Because if nothing else, I had no mental bandwidth to get curious about what they meant. Nor to help either person feel comfortable with how I was navigating through a brutal time. 

Because most of the time, that’s what those who are expressing things like that need. Or because it’s weird for them to hold two ideas in their hands at a time—that one can be fully engaged in the heavy caregiving and anticipatory grief while realistically looking to a future where their pet will be gone and not coming back—because they seem completely incompatible. Or because they feel like acknowledging the fact that life will go on is a kind of a betrayal of the love one has for their pet.  

I could also see how easy it is for others to mistake a healthy coping tool for rushing through a period of life that’s full of unpleasantness and gut wrenching changes while full of love all at once. Or stuffing it down so it doesn’t need to be felt because it’s too hard. 

So, was I just waiting for Gretchen to die? No. Of course not.

I couldn’t stop her dying from happening, I could not save her despite the advances in vet medicine. Nor was her dying going to be a failure on my part or anyone else’s, or of vet medicine. But what I could do, was control how I reacted and coped with the process, and the outcome. And I knew I’d not be moving on, but moving forward. I was envisioning what life would look life after she died and planning for it. I was taking care of myself, and my mental health. 

I was accepting the inevitable. And that I would never not grieve Gretchen. 

So, I responded with that. And then, I guess, they understood. 

That looking ahead and giving the reality of what life would be like some much-needed space to stretch its legs came naturally to me. That, along with my having good instincts about how I might respond to things along the way given my history, how I used my existing coping tools, and how to adjust and gain additional healthy strategies as needed. Planning the trips I was going to take after experiencing two deaths in what would be a short 10-month span was an integral part of that. As I later discovered in my professional training in Grief Companioning and animal hospice, that looking ahead is a tool that is used in working with guardian caregivers when we are supporting them in navigating through a tender-but-brutal time. 

It’s perfectly normal and natural if your thoughts move into a direction of thinking ahead to a time when you’ll have far less to think about, to manage, with a pet who is in decline. You don’t love them any less, you’re not betraying them, and you are still the very best guardian caregiver you’re able to be because you’re taking care of yourself. 

And yes, Puerto Rico was amazing.

With over 20 years of experience in pet care and the past 8 of those focused on animal hospice, Lorrie Shaw is a Certified Animal Hospice Practitioner and Certified Fear Free Professional. She is CXO of Telos Companion Animal Services, LLC and can be found at

Saturday, February 11, 2023

A pet’s dental health makes an impact on their final months of life

 February is Pet Dental Health month. I’ll skip the usual ‘you should get your pet’s teeth and oral health tended to’ without adding context. 

Since I specialize in caring for pets in their final years, months, days and hours, I’ve had the honor of observing a lot of pets in these stages of life. I see the health challenges and complications they are faced with and need tending.

But more on that in a minute. 

Though it’s uncommon for a pet in their final months of life to undergo dental exams and cleanings, they certainly benefit from having them regularly throughout their lives. We know that maintaining overall oral health—including regular exams, X-rays and cleanings addressing any periodontal disease, and any extractions or root canals that need doing—boosts a pet’s health at younger stages. And that sets the stage for helping a pet manage at a time when they’re less resilient, experience more pain-related issues, and need to be handled and interacted with more often: their final months of life. (Think assistance with mobility and administering medication.)

When the inside of a pet’s mouth is in good shape at a time when so many other things can be more difficult to manage because of age-related decline or a life-limiting illness, that’s a nearly-invisible asset.


Senior and geriatric pets most often experience multiple diagnoses and changes that need managing. 

  • Cognitive changes impact how a companion animal experiences the world, and this includes behavioral changes like irritability, being withdrawn, and an unwillingness to be interacted with or touched. 
  • Pets can develop anxiety at this stage of life, or if it’s present, can be exacerbated by all of the things previously mentioned, including increased pain and discomfort. 
  • Pain is a ball of wax that needs to be addressed on its own merit, and it’s often nuanced and complex at this stage. Osteoarthritis, diagnoses like chronic gastrointestinal issues and two grossly underrated and under-diagnosed sources of pain—eye pain and mouth pain—can impact a pet significantly. 

Discomfort and pain in the mouth contribute negatively to all of the above, and then some. In my experience, if a pet is experiencing either, they’re more likely to have a waning appetite, and far less likely to accept much-needed medication. Not eating well and not having pain and other symptoms managed with medication invite at the least a viscous cycle of pain that increases and often becomes more complicated, which can trigger inappetence, as well as nausea, and then back around.

The complicated mouth bacteria that develops with a pet’s poor dental health goes further. In dogs, chafed skin from wearing a harness designed to help with mobility issues, and callouses/pressure sores that often develop on bony protrusions are more easily infected due in part to a pet transferring the bacteria in their saliva to those areas by licking (or in some cases, if they drool a lot). I’ve seen cases where the wounds were hard to heal, needed culturing and long courses of oral antibiotics and topical treatments to try and get them under control were necessary. Need I say much about how dangerous accidental cat bites are can be when a pet is aged and they have sharp, brittle teeth? These interactions happen, and the bite need not be that deep. 

I could go on, really. I see time and time again that being proactive with a companion animal’s health early makes the biggest difference in how well their palliative, hospice and end-of-life journey unfolds. And consistent, preventative dental care is just one tool. In fact, I feel like a big piece of the pie. It’s easy to overlook it, I know. It seems expensive to pursue, and many families worry about anesthesia (yes, it’s necessary though quite safe, hence the pre-procedure bloodwork and exam) and a lot to go though in preparing before and a little aftercare. And yet, the returns on that up front investment are far greater, especially when it comes to a lower-stress, less-expensive and more manageable final months with a beloved pet where the human-animal bond is kept intact. 

With over 20 years of experience in pet care, Lorrie Shaw is an Animal Hospice Palliative Care Practitioner,
 Certified Fear Free Professional–pet sitter and owner of Telos Companion Animal Services, LLC. She can be found at

Tuesday, September 27, 2022

One oft-overlooked strategy to tend to pets in fourth life stage is made easier with a common household object

Tending to a pet’s basic hygiene and grooming is a part of the work I do with pets in fourth life stage (the stage of life where a pet of any age is in a state of decline due to a life-limiting diagnosis or age-related causes). 

Some pets need help with hygiene, like when they have urinary or fecal incontinence. This is necessary to keep their skin and fur clean and dry, and otherwise in good integrity in those areas. And while we need to be keeping an eye on that as well as keeping their bedding dry and free from waste, more commonly pets need help with basic grooming of their fur. 

It just gets harder for them to manage as they age, especially with cats, who I’ll be focusing on here. 

The tell-tale unkempt look that encroaches on a normally fastidious groomer—usually from the mid-section of the body backward—tells us that a cat is finding it too arduous or painful to reach their hind end. Osteoarthritis is a major contributor, though with less activity in advanced age or because of pain from other sources, obesity can make it difficult for a cat to reach around to different areas of their body to keep things as tidy as they’d like. 

I’m a big believer in senior pets getting into the vet for an exam, bloodwork and an evaluation for pain, using a pain scale every 12 months and for geriatrics every six months. In doing so, families and their vets can partner more effectively to identify any changes that present, and address them appropriately: maladaptive pain being just one. Staying ahead of it sooner than later is a far better strategy. And along from anything meaningful and effective that a vet feels is appropriate to prescribe or recommend to ease the discomfort and pain (prescription medication, herbs, weight management guidance, environmental management), we humans can step up our game at home to help cats stay looking and feeling spiffy with the simplest of interactions: regular brushing. 

Of course, so long as a cat can tolerate being touched from a behavioral or decreased physical comfort standpoint. Not all are able to. And so if not, just don’t. It’s not worth the risk of stressing them out or acquiring an injury from a scratch or a bite.

That said, most cats liked to be brushed—albeit on their terms!—and so as always, I let the ones in my care lead what that looks like. If they can tolerate my using their usual brush, great. But if not, I find that an unconventional-but-ordinary object is an effective and comforting alternative. It’s also safer.

By using a new, clean soft toothbrush to gently stroke and groom the fur, caregivers can remove some of that loose fur, offer a comforting touch and provide other benefits, listed below. If your cat can tolerate being petted, giving them a wipe down with a baby wipe (I like Water Wipes) beforehand can boost the effectiveness of the session. 

Benefits 👇

 contributes to the physical, psychological, and emotional well-being of a pet

 when a pet’s appearance is optimal, that positively impacts their human’s mental state 

 the gentle handling facilitates the release of endorphins 

 is easy to do


 strengthens the human-animal bond  

 can in some cases trigger a desire to eat 

More on this below 👇

With over 20 years of experience in pet care, Lorrie Shaw is an Animal Hospice Palliative Care Practitioner, Certified Fear Free Professional–pet sitter and CXO of Telos Companion Animal Services, LLC. She can be found at

Friday, April 1, 2022

A affordable option to incorporate Fear Free into your pet’s routine also keeps vets happy

Here’s a follow up to an idea that I posted to Facebook in March. 

We all know how vital the notion of having the most helpful and awesome tools are to interacting effectively, efficiently and safely with the pets in our life. The same is true for thinking about the economy of it all. Stuff is expensive. 

Jack Russell terrier, looking hopeful

I frequently keep commercially available baby food pouches on hand and use (upon family’s consent) as a tool with pets to provide a distraction from unpleasant things during vet visits. They’re also useful when traditional treats (reinforcers) aren’t enough I need to employ a high value reinforcer to get the behaviors I want and need from a dog or a cat, and my hands need to stay clean. 

Reusable baby food pouches are a great option that is consistent with a set of strategies that encompass the Fear Free philosophy, and they meet the requirement of being affordable while being able to deliver whatever tasty, puréed/slurried food reinforcer a pet deems to be one that is super-high value. 

Another really important aspect of these pouches is they address a hurdle that many families face: staying adherent to a pet’s dietary restrictions. Many pets have health issues, for example IBD/IBS or kidney disease, that necessitate special diets—even prescription food. Most prescription diets are available in canned varieties and can be used to fill the pouches, though in a pinch, surely kibble could be crushed up and soaked in warm water to soften and create a mush that can be loaded into them. 

In any case, it’s not a tough sell to see why you need to get your hands on these inexpensive tools, regardless of the Fear Free interaction you want to nail, yes, even during training. They’re customizable, easy to clean and disinfect, and reduce the load on landfills.

Click here to obtain yours. 

Lorrie Shaw

With over 20 years of experience, Lorrie Shaw is a Certified Professional Pet Sitter, Certified Fear Free Professional–pet sitter, 
and owner of Professional Pet Sitting. A specialist in ancillary pet palliative and pet hospice care, she’s also a member of Doggone Safe (where she completed the Speak Dog Certificate Program), as well as the International Association of Animal Hospice and Palliative Care, Pet Sitters International, Pet Professional Guild, International Association of Animal Behavior Consultants (supporting member) and Ann Arbor Area Pet Sitters. Lorrie can be found at She tweets at @psa2